Client Bill of Rights | Wellkin Child & Youth Mental Wellness

As a client of Wellkin, you have the following rights and responsibilities:

Rights

To be treated with courtesy and respect in a safe, supportive environment.
To receive service that respects your dignity, independence, privacy and confidentiality, within the limits of confidentiality.
To receive service that respects your individuality and your values, and responds sensitively to your needs and preferences.
To be fully informed, including receiving information about your services and your personal client record.
To consent to or refuse a service, based on having the information needed to help make an informed decision, including the intervention/treatment options available to you and the likely benefits and/or risks of participation or non-participation.
To withhold or withdraw consent to collect, use, or disclose your personal health information.
To participate in assessment and service planning.*
To have your support network involved in your service.
To receive quality services that comply with professional standards.
To express your concerns, make a complaint, appeal a decision.

Responsibilities

To work with us to plan your care and meet your service goals.
To keep your appointments and be on time, or give us at least 24-hour cancellation notice.
To respect our staff and our property and treat us as you wish to be treated.
To respect the rights and confidentiality of others.
If you find recording portions of your sessions therapeutically beneficial, please note this must be discussed and mutually agreed upon by all parties involved. A consent form will then be supplied by Wellkin and it will need to be signed by you and Wellkin.
To tell us if you need more information or do not understand something.
To tell us if you believe you have been treated unfairly or received poor service.
To tell us if you believe you have been treated unfairly or received poor service. Detailed information about our Complaint Process is available on our website.

*Note: Wellkin does not provide parent capacity assessments for any legal purposes or custody and access concerns, and will not provide evidence for any legal/court proceedings with respect to custody concerns without court order.