Client Bill of Rights

As a client of Wellkin, you have the following rights and responsibilities:

RIGHTS
  1. To be treated with courtesy and respect in a safe, supportive environment.
  2. To receive service that respects your dignity, independence, privacy and confidentiality within the limits of confidentiality (i.e., if a child is at risk for abuse or neglect, if someone is at risk of harm to themselves or others, or where a judge has ordered information to be provided to the court).
  3. To receive service that respects your individuality and your values, and responds sensitively to your needs and preferences.
  4. To be fully informed, including receiving information about your services and your personal client record.
  5. To consent to or refuse a service, based on having the information needed to help make an informed decision, including the intervention/treatment options available to you and the likely benefits and/or risks of participation or non-participation.
  6. To withhold or withdraw consent to collect, use, or disclose your personal health information.
  7. To participate in assessment and service planning. Wellkin does not provide evidence for any legal/court proceedings with respect to custody concerns without court order.
  8. To have your support network involved in your service.
  9. To receive quality services that comply with professional standards.
  10. To express your concerns, make a complaint, appeal a decision.
RESPONSIBILITIES
  1. To work with us to plan your care and meet your service goals.
  2. To keep your appointments and be on time, or give us at least 24-hour cancellation notice.
  3. To respect our staff and our property; treat us as you wish to be treated.
  4. To respect the rights and confidentiality of others.
  5. If you find recording portions of your sessions therapeutically beneficial, please note this must be discussed and mutually agreed upon by all parties involved. A consent form will then be signed.
  6. To tell us if you need more information or don’t understand something.
  7. To tell us if you believe you have been treated unfairly or received poor service.


For more information please contact our Executive Director at 519-539-0463 Ext. 223 

In Crisis? 1.877.539.0463