Please be advised that in the coming weeks, Wellkin is going to continue to offer the majority of services virtually and via telephone. We remain “open for business” as we have throughout this unprecedented time. We are currently working on a plan to return to our physical spaces to provide the variety of services that we have offered previously. But to ensure the safety and wellbeing of our staff and communities, we will do this on a gradual basis. We don’t have a timeline, but we will continue to provide updates about our plan.
Wellkin Child & Youth Mental Wellness remains open but we are shifting our efforts and increasing our capacity in response to the needs of our community by providing greater tele-support and tele-counselling. We are also mobilizing virtual support and counselling through PHIPA compliant secure and private platforms.
To access our telephone or video counselling services, contact us Monday through Friday (between 8:30 and 4:30 Mon-Thurs and 8:30 and 4:00 Fri) at 1-877-539-0463 and a member of our team will guide you through the intake process. Or, to access the online registration, click here:
Telephone/Video Counselling Support Service Referral
We are pleased to inform our community that the staff at Wellkin continue to place the utmost importance on providing expanded services and tele/virtual-support in response to the rapid escalation of mental health needs for our children, youth and families. We also know that a lot of families are struggling during this time of isolation and as a result, we are pleased to share that we continue to have supports in place help with family resilience. These continued efforts are made to support people who are already struggling with mental health concerns, and help those who may have started to struggle due to challenges as a result of COVID-19. In addition, we want to continue to reduce the impact on emergency care at hospitals and medical staff that are focused on addressing those impacted by COVID-19.
Our very valued employees will continue to provide tele/virtual support/counselling and continue to provide expanded service 5 days a week during agency hours. Those hours are Monday to Thursday from 8:30-4:30 pm and Friday from 8:30-4pm. Therefore, if a child, youth or family member is in need of support, including those that may be facing a heightened level of anxiety or other mental health issues during those times, we kindly ask you to contact Wellkin at 519-539-0463 and schedule an appointment.
As always, after agency hours, in collaboration with the London Crisis & Intake Team (C-IT), the Crisis Services is available 24 hours a day, 7 days a week by calling: 519-539-0463 or 1-877-539-0463.
Our staff are prepared and have engaged in training to continue to provide effective and essential mental health services for children and youth to ensure they receive the care they need virtually. We also continue to remain focused on evaluating new and different methods of support.
I want to continue to thank our incredible team at Wellkin who continues to go above and beyond in this time of need
I hope you are finding some moments of peace amongst the uncertainty. As a community working together we will not only survive this challenge but I truly believe we will thrive.
Resources for families during Covid-19 [Resource Guide] Wellkin Child & Youth Mental Wellness
Things I can control Daily Planner [Worksheet] Wellkin Child & Youth Mental Wellness
Ideas for practicing self care while social distancing [Worksheet] Wellkin Child & Youth Mental Wellness
COVID-19: Supporting a discussion with children and youth Ontario Centre of Excellence for Child & Youth Mental Health
Tripple P Parenting Tips for Parents in uncertain timesTripple P Parenting Program
Parent/caregiver guide to helping families cope with COVID-19Ontario Centre of Excellence for Child & Youth Mental Health
Coronavirus social storyOntario Centre of Excellence for Child & Youth Mental Health
Tips and tricks to help adolescents cope during the COVID-19 pandemicOntario Centre of Excellence for Child & Youth Mental Health