One-Stop Talk

Program Description

One-Stop Talk / Parlons maintenant (OST/PM) is a free, virtual counselling program providing seamless access to child and youth mental health services across Ontario. Serving as a single entry point for children and youth aged 0 to 17, OST/PM connects clients with registered and experienced therapists from our agency and a province-wide network of infant, child, and youth mental health providers.

The program offers immediate, flexible support for any mental health concern, focusing on one issue at a time, while enabling repeated access as needed. Sessions are conducted virtually via audio or video call and include co-creation of a personalized plan with the therapist. Additional navigation services ensure children and youth are connected to appropriate ongoing supports close to their home. OST/PM also provides dedicated Francophone therapists and interpretation services in over 200 languages, including ASL, to ensure accessibility and inclusivity.

Program Goals

• To provide immediate, accessible, and free virtual counselling for children and youth across Ontario;
• To serve as a single access point connecting children and youth to registered therapists and broader mental health services;
• To support children and youth in addressing one issue at a time while enabling repeated engagement as needed;
• To co-create personalized, practical mental health plans with children and youth during sessions;
• To facilitate navigation to additional specialized mental health services and community supports when required;
• To ensure services are inclusive, accessible, and linguistically appropriate, including Francophone and ASL supports; and
• To empower children, youth, and their families to take steps toward improved mental health and well-being.

Eligibility Criteria

• Children and youth aged 0 to 17 years located in Ontario;
• Parents and caregivers are encouraged to participate alongside their children when appropriate;
• Must be able to access services virtually via computer, tablet, or phone; and
• Willing to provide basic identifying information (e.g., name, date of birth, postal code) to receive counselling services.

Service Availability

• Monday to Friday, 12 PM to 8 PM EST
• Saturday 12 PM to 4 PM EST
• Entry to the service closes 45 minutes before posted closure time to allow all clients to be served by end of service.

Referral Process

• Connect online with a registered therapist through the (audio or video call) platform at onestoptalk.ca or call One Stop Talk at 1-855-416-8255.