Urgent Access Therapy Service

For children and youth who are experiencing a crisis or urgent situation.

Program Description

The Urgent Access Therapy Service, offers children and youth who are experiencing a crisis or urgent situation, and their families, an opportunity to connect with a Therapist in a time sensitive manner.

Program Goals

  • Stabilize and de-escalate immediate risk;
  • Decrease presenting severity of symptoms;
  • Help the child/youth and family to cope in immediate and urgent crisis situations, including enhancing awareness and understanding of the presenting problem;
  • Transition the client to appropriate mental health treatment(s); and
  • Link the individual to other services as needed (e.g., substance use services, hospital services).

Program Requirements (Eligibility)

  • Children and youth who are experiencing a crisis or urgent situation. For example, thinking about or developing plans for suicide, actively self-harming, or displaying aggressive behaviour that places family, self or other(s) at an immediate risk.

Referral and Intake Process

  • No professional referral is required for this service.
  • Referrals are prioritized and services are delivered in response to an imminent mental health crisis or an urgent situation as assessed by a mental health professional that places the child/youth or others at serious risk of harm.
  • To access this service, call us at 1-877-539-0463 and our team will assist you.

Please note this is not an emergency crisis service. If you are experiencing an emergency, please call 911 or go to your local emergency department.

Helpful Resources

Kids Help Phone Logo

Kids Help Phone

Call: 1-800-668-6868
Text, Messenger, and Live Chat are available through the website.

Kids Help Phone is a 24-hour, bilingual and anonymous phone counselling, web counselling and referral service for children and youth. The service is completely anonymous and confidential. Whether by phone, mobile app or through their websites, you can connect with them whenever you want, however you want.

BeSafe Logo

Be Safe App

Available in the Apple Store and on Google Play Store

Be Safe is a mobile app that aims to help young adults make a decision about seeking help in a crisis. Be Safe is unique because it was developed in full partnership with youth and professionals. It is a systems navigation tool that helps youth find help when they need it, and supports them through the process of reaching out when it feels overwhelming.

Reach Out Logo

Reach Out

Call: 1-866-933-2023
Text: 519-433-2023
Web chat is available through the website.

Reach Out is a 24/7 bilingual information, support and crisis service for those living in London, Middlesex, Oxford and Elgin counties aged 16 or older. This service is for people living with mental health and addictions needs – as well as their families, caregivers and health care providers.

We're Listening. We Care.
Call Us 24/7.